Developing **entity recognition** (dates, names, cities, products etc.) in training phrases

Context managing is very useful for Whatsapp and other channels without full buttons support. Typed messages must be classified for intent recognition inside the current context. The current context is the last executed block that replied with something to the user. If the block requests an input (ex. buttons, text for NLU) the provided user input will be evaluated within other blocks belonging to this block (connected through the concept of "context"). A block can belong to many "contexts".

We would like to have multi-path connectors to better understand connections between blocks and reduce overlapping lines (typical of actual cubic-bezier connectors)

Should we improve Facebook messenger channel integration?

Subscribing to Whatsapp/Gmail/Facebook/Hubspot and other external events to trigger automations.

It'd be useful to be able to send WA templates from the app too to align the desktop chat to the app (ex prospect feedback)

Add to the designer the ability to insert and edit blocks that help the user to illustrate the flow. Textbox with HTML, images, lines, rectangles etc.

More users can simoultaneously edit/view in realtime on the same Automation graph.

Interactions – total number of user engagements with chatbot assistant by customer segments, intents, and sentiment Success rate – percentage of conversations that don’t trigger fallback. Percentage of conversations in which customer confirms request as resolved. Unique users – unique users that have engaged with chatbot assistant (by customer segments) Unique sessions – unique user sessions with chatbot assistant. Top intents – Most popular queries users ask chatbot assistant by customer segments and sentiments Node utilisation – Most (and least) executed block sequences by customer intents, segments, and sentiments

Connect Tiledesk with Instagram to facilitate automation workflows for managing inbound requests and executing outbound tactics (i.e. send a message to people interacting with my posts and/or mentioning our profile in its stories)

Add a button to share the whole flow graph, so other colleagues can see the graph. The access can be anonymous, so the users can comment/review the graph in the anonyous chat.

With this new (highly requested) feature you will be able to only generate one or few training phrases for a block. A special button will auto-generate N "similar" training phrases, improving the Intent classification ability to execute an NLP trained block.

Having Project-globals attributes is something really useful. Thanks for you feedback. We're introducing a Project Globals that will allow cross chatbots sharing of project-wide attributes.

Actually, for security reasons, chatbot Globals cannot be exported. In this way you cannot accidentally export some sensible data saved in your Globals section. We will provide an option to allow to selected Globals to be exportable along with the chatbot. It's up to the flow designer to chose what can be exportable.

Manage chatbot rules as Designer events

The Design Studio will integrate a console to read live debug logs during flows execution. This will greatly simplify debugging and development. A "Debug" Action will also be introduced, able to "log" in the console. Some Actions will have the opportunity to be disabled, so you can only activate those ones during the debug and they will automatically become disabled in production pre-release date: November

Developing a scheduler for URLs/Sitemaps re-crawling. In this way you can always get an up-to-date Knowledge base when the resource is online and is subject to frequent updating

Getting insights based on dynamic applied tags to covnersations, automatic summaries analysis, prompt based analysis and analytics reporting.

Import/export contacts in/from a .csv/.json files including all basic and custom info.

Today is not possible to get a response from a webrequest and make multiple replies. Add a way to reply with text/media from an array. As an example: https://www.youtube.com/watch?v=HFqGAjiNoCY

Use the Designer to automate legacy Triggers events

Creating a Redis Action that you can connect to your cloud Redis account. It will allow you to save and retrieve your own data from a central Redis DB to implement persistency in your chatbots. This persistency will be cross-chatbots and cross-projects, going beyond the short-live persistency of your conversations attributes.

Adding a copilot module that will learn from agents successful conversations and will provide real-time suggestions to agents based on conversations history and Knowledge base modules. pre-release date: November

Some specific Actions will be developed to help users get the maximum flexibility in Smart Assignment (queues) management. Actions planned: Action "Assigned?" - [ ] Yes - [ ] No Action "Still in queue?" - [ ] Yes - [ ] No Action "Reset agent counter" Execute a specific "Flow + Block" when some agent is not available (event => Action)

Add support for Video to Whatsapp

Add support for native Location to Whatsapp

This will provide an easy way to automatically set the unavailabily of the agent when he closes all his chat instances.

Everyone will be able to build his own actions to enhance the designer capabilities based on their own business logic

I wanted to share a suggestion to enhance the navigation experience on the tool's canvas. Currently, I am using a trackpad since my mouse is not a gaming mouse, and I can only scroll vertically, not horizontally. **Improvement Suggestions: ** More Intuitive Navigation: It would be helpful to be able to scroll horizontally on the canvas more easily, perhaps with specific functions for those without gaming mice. This would improve the experience for users like me who use a trackpad. Visual Customization of the Canvas: Another suggestion is to allow the use of colors in both the boxes and box titles. This would make the canvas more visual and customizable, providing a more enjoyable experience. I understand that these improvements are additional details and not critical, but I believe they could add significant value to the overall usability of the tool. Of course, I'm aware of the work on the Instagram integration, which is very exciting! I appreciate the excellent work you're doing so far and hope these suggestions are helpful. If you need more details or clarifications, I'm at your disposal. Thank you for considering these enhancements. Best regards, Beatriz

With this new action you will be able to label the conversation/user with tags. These tags can be static ones (use the ones set in the Settings > Tags of the Panel application) or auto-generated by AI (GPT or whatever) pre-release date: September

A new multi LLMs action will be released in September that will allow support for: - Google Gemini - LLAMA / Mistral (Through Groq integration) - Anthropric (Claude models) - And more to come pre-release date: September (end)

Condition action will check also JSON objects. For example, on a "person" attribute, type JSON, you can check also single properties like "persone.age". Actually only scalar (string) attributes can be evaluated in a condition action. pre-release date: September (end)

Using Twilio service pre-release date: September (end)

Deploy your chatbots flows on a Twilio account and let your users talk with your chatbots. pre-release date: November

Tiledesk will use a new semantic engine based on LLM (Embeddings + Vector indexing) for intent classification. This will allow using less phrases for training revamping the intent classification engine that is useful to address a lot of use cases that go beyond the new LLM approach. pre-release date: November

Refreshing Admin Console with an updated design. Side Panel menu will be simplified. Some options will be consolidated in menus

If the same user (or another user) opens the same automation/chabot on multiple pages/tabs, you must be allowed to continue the design only on the most recent instance. pre-release date: September (end)