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Changelog

Stay updated with new features, share feedback and help us improve Tiledesk

Stay updated with new features, share feedback and help us improve Tiledesk

Planned

Feature

michele

Some specific Actions will be developed to help users get the maximum flexibility in Smart Assignment (queues) management.

Actions planned:

Action "Assigned?"

Action "Still in queue?"

Action "Reset agent counter"

Execute a specific "Flow + Block" when some agent is not available (event => Action)

4 months ago

michele

marked this post as Planned

4 months ago