Every time your Knowledge base chatbot finds a content you would like your users to read the retrieved information directly from the original documents where that information comes from.

With the new "Get contents sources" option of the Ask the Knowledge base action you will get accurate list of sources used to generate the reply.

Use this option to get accurate sources of documents used to generate the reply. Keep in mind that this consumes more tokens than regular KB retrieving. Max-tokens quota will be automatically adjusted to get the citations if needed.

You can activate it in the preview section of the Knowledge base:

Or directly from the chatbot flow:

More info here: https://gethelp.tiledesk.com/articles/adding-a-knowledge-base/